Tags: Work
Signing up for a customer service position in any company, is a set up to be severely tortured on a daily basis. Customers in general are total d*cks who need professional counseling more than then need assistance with their accounts.
You see all those reps above? I can bet you ten dollars that each and every one of them either…
- Hate their job.
- Are actively looking for a different place of employment.
- Are much more unhappy as a person then they were when they first got this stupid job.
- Are on the verge of cursing someone out.
- Are true masochists.
Despite all of the mental abuse that customer service representatives receive daily, they are typically only paid between $24,000 to $35,000 per year. With the gas prices going up all the time (For no d*mn reason at all) and the housing market crashing, how are they supposed to get by ?
For all you customers out there, please find a place in your empty soul to understand that
- The customer service rep is NOT the one responsible for f’ing up your account, YOU are.
- The customer service rep does NOT care about how your day went, or how the weather is, or how you can’t / won’t pay your bill.
- The customer service rep would be MORE THAN HAPPY to transfer you to their supervisor. Your voice is irritating and they didn’t want to talk to you in the first place.
- You need to stop yelling. It only makes the situation worse for you.
Every one of us have been a ‘customer’ at some point in time, but we never take into consideration, the person on the other end of the stick when we’re calling to complain. Just try to be reasonable everyone!
June 22nd, 2008 at 10:26 pm
amen! my profession sucks!
June 24th, 2008 at 4:07 pm
Hell F*ck yea! I can’t believe it took me until now to read this blog. Something needs to change and people (customers) need to see how things are on the other foot when dealing with a customer care rep.
I’m no longer in customer care but have to deal with people on a daily basis…now I can definitely feel each point you’re getting at.